A single photograph does not always show the full situation
When a vehicle is parked without authorisation in a private space, a single photograph may initially appear sufficient. However, it does not always provide a clear understanding of the situation.
A close-up photograph of the number plate identifies the vehicle but does not necessarily show the space it occupied. Conversely, a wider photograph of the car park may show the vehicle’s position, while the number plate or signage may be difficult to read.
Taking several complementary photographs therefore helps document the different elements relevant to the report.
What should be photographed?
Whenever possible, we recommend including the following views:
- A photograph in which the number plate is clearly readable.
- A view of the entire vehicle.
- A sufficiently wide view to identify the occupied space or area.
- A photograph of the signage, road marking or notice setting out the applicable rules.
These images do not necessarily need to be taken separately if a single photograph clearly shows several of these elements.
Showing the connection between the vehicle and the parking space
The number plate alone does not always demonstrate where the vehicle was located when the situation was recorded.
A wider view can show that the vehicle was occupying the relevant space. Depending on the layout of the car park, it may be useful to include a space number, ground marking, entrance, building or another visible reference point.
The objective is to allow someone unfamiliar with the location to understand the situation by reviewing the photographs.
Making the signage understandable
When a rule is based on a sign, marking or specific notice, that element should also be visible in the case file.
A close-up photograph makes it possible to read the wording on the sign. A wider view can show its position and visibility in relation to the occupied space or the entrance to the car park.
This combination is important: a perfectly readable sign that cannot be placed in context does not always show how the information was presented to the motorist.
Making it easier to handle a dispute
Complementary photographs also make it easier to respond accurately when a motorist disputes the situation.
They can help verify:
- The vehicle’s presence in the relevant parking space.
- The readability of the number plate.
- The nature of the parking space or area concerned.
- The presence and visibility of the signage.
- The general circumstances of the recorded parking event.
A properly illustrated case file reduces misunderstandings and supports an objective review of the request.
Some practical recommendations
To obtain useful photographs:
- Make sure the images are sharp and sufficiently well lit.
- Avoid obscuring part of the number plate with a finger, reflection or another object.
- Take at least one wider photograph before moving closer to the vehicle.
- Photograph only the elements needed to document the situation.
- Whenever possible, avoid unnecessarily photographing people or elements unrelated to the situation.
- Never place yourself in danger to take a photograph.
There is no need to create a perfect composition. The main purpose of the images is to provide a clear understanding of the situation as it was observed.
Up to four photographs per case
Security Parking allows up to four photographs to be added to the same case file.
This makes it possible to include a view of the number plate, the vehicle, the parking space and the signage. Depending on the situation, fewer photographs may naturally be sufficient if the essential elements are already clearly visible.
The quality of the report depends less on the number of photographs than on how well they complement one another.